dx777 Privacy Policy

1. Who We Are

dx777 ("we", "us", "our") is the operator of the online sports betting and casino platform accessible at https://dx777.io (the "Platform"). This Privacy Policy governs the collection, use, storage, and disclosure of personal data relating to users of the Platform ("you", "your", "User").

dx777 acts as the data controller in respect of the personal data it collects from Users. As data controller, dx777 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out lawfully, fairly, and in a transparent manner.

This Privacy Policy should be read alongside the dx777 Terms & Conditions, available at /terms-conditions. Where this Privacy Policy and the Terms & Conditions address the same topic, this Privacy Policy governs in respect of data protection matters.

2. Personal Data We Collect

dx777 collects the following categories of personal data from Users. Data is collected only to the extent necessary for the stated purposes.

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (for age verification — must be 21 years or older).
• Username chosen at registration.
• Email address used for account communications.
• Mobile phone number used for two-factor authentication and account notifications.
• Residential address in Bangladesh (city, district, full address as provided).

2.2 Identity Verification (KYC) Data

• Scanned copy or photograph of government-issued National Identity Card (NID), passport, or birth registration certificate.
• Photograph of you holding the submitted identity document (liveness check).
• Proof of address document (utility bill, bank statement, or equivalent).

2.3 Financial and Transaction Data

• Mobile wallet account numbers registered with bKash, Nagad, Rocket, or Upay.
• Bank account details (account number, bank name, branch) where bank transfer is used.
• Transaction history: deposits, withdrawals, bet amounts, winnings, and bonus activity.
• All amounts are denominated in Bangladeshi Taka (BDT).

2.4 Technical and Device Data

• IP address at the time of access and registration.
• Device type, operating system, and browser version.
• Session duration, pages visited, and actions taken within the Platform.
• Login timestamps and geographic location inferred from IP address.

2.5 Behavioural and Gaming Data

• Betting history, including sports markets, casino games, and bet amounts.
• Game preferences, session frequency, and time-on-platform data.
• Responsible gaming interactions (deposit limits set, self-exclusion requests, time-out activations).

2.6 Communications Data

• Content of live chat conversations with our support team.
• Email correspondence sent to or received from dx777 support.
• Feedback, complaints, and dispute records.

3. How We Collect Your Data

dx777 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated collection: Data collected automatically when you access or use the Platform, including technical data gathered via cookies, web server logs, and analytics tools.
• Third-party providers: Data received from KYC verification partners, fraud prevention services, and payment processors (such as bKash, Nagad, Rocket, and Upay) in connection with the processing of your transactions.
• Publicly available sources: In limited circumstances, dx777 may verify or supplement identity information using publicly available records where this is permitted by applicable law and necessary for fraud prevention or compliance purposes.

4. Lawful Basis for Processing

dx777 processes your personal data on one or more of the following lawful bases:

5. How We Use Your Data

dx777 uses the personal data described in Section 2 for the following specific purposes:

• To create and manage your dx777 account, including verifying your identity and age eligibility (21+).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain an accurate record of all transactions.
• To detect, investigate, and prevent fraudulent activity, money laundering, and prohibited conduct as defined in the Terms & Conditions.
• To operate and enforce responsible gaming tools, including deposit limits, loss limits, session reminders, and self-exclusion.
• To send you transactional communications relating to your account, including deposit confirmations, withdrawal status updates, and security alerts.
• To send you promotional communications about bonuses, offers, and new features — only where you have consented to receive such communications and have not subsequently withdrawn that consent.
• To improve the dx777 platform by analysing aggregated, anonymised usage patterns and identifying areas for enhancement.
• To fulfil our legal and regulatory obligations, including record-keeping requirements and responding to lawful requests from authorities.
• To resolve disputes, enforce our Terms & Conditions, and protect the rights and interests of dx777 and its users.

5.1 Automated Decision-Making

dx777 uses automated processes for certain fraud detection and risk assessment purposes. Where an automated decision has a significant effect on your account (such as a suspension triggered by a fraud flag), you have the right to request human review of that decision. Please contact support via live chat to exercise this right.

6. Data Sharing and Third-Party Disclosure

dx777 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

6.1 Payment Processors

Transaction data (including your mobile wallet number and transaction amounts) is shared with bKash, Nagad, Rocket, Upay, and any applicable banking partners solely to the extent required to process your deposits and withdrawals. These processors operate under their own privacy policies and are independently responsible for data they receive in their role as payment service providers.

6.2 KYC and Identity Verification Partners

Identity and verification documents submitted during the KYC process may be shared with third-party identity verification service providers engaged by dx777. These providers are bound by data processing agreements that restrict their use of your data to the verification purpose only.

6.3 Fraud Prevention and Security Services

Technical data (including IP address, device fingerprint, and session data) may be shared with fraud prevention and cyber-security partners to help identify and prevent fraudulent account activity, bonus abuse, and unauthorised access.

6.4 Legal and Regulatory Disclosure

dx777 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or other legal process. dx777 will, where legally permitted, notify affected users of such disclosures.

6.5 Business Transfers

In the event that dx777 undergoes a merger, acquisition, or transfer of all or part of its business assets, your personal data may be transferred to the acquiring entity. In such an event, dx777 will notify users in advance and ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy.

7. Cookies and Tracking Technologies

dx777 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a consistent, secure, and personalised experience.

7.1 Types of Cookies Used

Strictly necessary cookies cannot be disabled as they are essential for the Platform to function. You may manage functional and analytics cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

8. Data Security

dx777 takes the security of your personal data seriously and has implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the dx777 platform.
• Password hashing using industry-standard cryptographic algorithms — plaintext passwords are never stored.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with audit logging of all data access events.
• Regular security assessments and vulnerability scanning of the Platform infrastructure.
• Incident response procedures to detect, contain, and report any data breaches in a timely manner.
• Two-factor authentication available for User accounts to provide an additional layer of login security.

While dx777 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and must notify dx777 support immediately if you suspect unauthorised access to your account.

9. Data Retention

dx777 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following table summarises our standard retention periods:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual user.

10. Your Data Rights

As a User of the dx777 Platform, you have the following rights in relation to the personal data we hold about you. These rights may be exercised by contacting dx777 support via live chat or email at any time.

dx777 will respond to all data rights requests within 10 business days of receipt. In complex cases, this period may be extended by a further 20 business days, and we will inform you of any extension within the initial 10-day window. dx777 does not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

11. Children and Minors

The dx777 Platform is strictly for adults aged 21 years and over. dx777 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered an account on dx777, please contact our support team immediately via live chat so that we can investigate and take appropriate action. We take underage gambling extremely seriously and have verification procedures in place to enforce our 21+ age requirement.

12. Changes to This Privacy Policy

dx777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Where material changes are made, we will notify registered Users by email or by a prominent notice displayed within the Platform at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available at /privacy-policy. The "Last Updated" date at the top of this document indicates when the most recent revision was published. Continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how dx777 has handled your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 inside your logged-in dx777 account dashboard — the fastest way to reach our team.
• Email: support dx777.io (displayed as plain text — not a clickable link)
• WhatsApp: Available after login via your account dashboard.
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6).

dx777 aims to resolve all privacy-related enquiries within 10 business days. If you are not satisfied with our response, you have the right to escalate your complaint through appropriate legal channels available to you under applicable law.